Responsible Disclosure Policy

Ricochet POS is providing this service to help ensure a safe and secure environment for all users. If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to: ResponsibleDisclosure@fullsteam.com

This policy applies to Ricochet POS hosted applications and to any other subdomains or services associated with products. Ricochet POS does not accept reports for vulnerabilities which solely affect marketing websites (www.ricoconsign.com), containing no sensitive data.

Security researchers must not:

  • engage in physical testing of facilities or resources,
  • engage in social engineering,
  • send unsolicited electronic mail to Ricochet POS users, including “phishing” messages,
  • execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
  • introduce malicious software,
  • execute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
  • test in a manner which could degrade the operation of Ricochet POS systems; or intentionally impair, disrupt, or disable Ricochet POS systems,
  • test third-party applications, websites, or services that integrate with or link to or from Ricochet POS systems,
  • delete, alter, share, retain, or destroy Ricochet POS data, or render Ricochet POS data inaccessible, or,
  • use an exploit to exfiltrate data, establish command line access, establish a persistent presence on Ricochet POS systems, or “pivot” to other Ricochet POS systems.

Security researchers may:

  • View or store Ricochet POS nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

      • Security researchers must:

      • cease testing and notify us immediately upon discovery of a vulnerability,
      • cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
      • purge any stored Ricochet POS nonpublic data upon reporting a vulnerability.

          • Thank you for helping to keep Ricochet POS and our users safe!